Making Service Charters Work for Older Persons: From Compliance to Dignity
Service charters are meant to guide citizens on what services are offered and what standards to expect. For many older persons, however, these charters remain inaccessible — written in unfamiliar language, displayed in unreadable formats, and disconnected from the realities of ageing. When information cannot be understood, seen, or accessed, dignity is compromised. Making service charters work for older persons is not about compliance; it is about designing systems that respect, include, and prioritize senior citizens.